Privacy Policy
Smart Diet OÜ has committed to protecting the privacy of its clients and users. Accordingly, we have prepared these privacy policy principles, which address the collection, use, disclosure, transfer, and storage of client data. Our online activities comply with all relevant regulations and applicable laws of the European Union and the Republic of Estonia. Please take a moment to familiarize yourself with our privacy principles.
Collection and Use of Personal Data
Personal data is information specifically or indirectly related to you as an individual, which Smart Diet OÜ collects and processes to fulfill a contract with an individual, to contact them, and to fulfill legal obligations.
The collection of regular customer personal data may take place in the following ways:
• When providing contact information (including your name, personal identification code, postal address, telephone number, email address, preferred contact method) on our website or elsewhere; • Through account information or cookies when using the website; • When making a purchase or placing an order in our store or e-store, storing personal contact information or purchase preference data (Smart Diet OÜ may ask you to voluntarily provide personal data and personal information in certain areas of the website. Required personal data may include name, address, postal code, email address, telephone number, and other information); • When submitting an installment payment application.
Collection of Other Data
We also collect non-personal data – data that cannot be directly linked to a specific person (gender, age, language preference, location). We may also collect data about customer activities on our website. This data is aggregated and used so that we can provide more useful information to customers and learn which parts of the website, products, and services are most interesting. Aggregate data is treated as non-personal data in this privacy policy.
Use and Storage of Collected Personal Data
With the collected personal data, we can inform clients about Smart Diet OÜ product news, campaigns, and upcoming events. A client who does not wish to be on our newsletter list or receive notifications about products that may interest them can remove themselves from the target group of recipients at any time.
We also use the collected personal data for delivering goods and fulfilling obligations to the client.
By agreeing to the terms of the Privacy Policy, the client gives Smart Diet OÜ consent for automated processing of their data. You can always withdraw your consent through our website or by making a declaration in a form that can be reproduced in writing. The declaration or withdrawal of consent has no retroactive effect.
For better customer service, Smart Diet OÜ may disclose information about individual users to a third party who provides services to Smart Diet OÜ and is contractually obligated to keep the shared information confidential. A third party is, for example, our partner whose tasks include the transport of goods sold in the e-store or providing installment payment services.
Smart Diet OÜ stores client personal data until the termination of the regular customer agreement. Data that Smart Diet OÜ is obligated to store due to legal requirements (e.g., accounting data) is stored by Smart Diet OÜ in accordance with the requirements set forth in legislation.
Modification of Collected Personal Data
The personal data collected for client identification and contacting can be viewed, modified, and supplemented by the client in the “My Account” area of our website.
Protection of Personal Data
Smart Diet OÜ implements all precautions (including administrative, technical, and physical measures) to protect client personal data. Only authorized persons have access to modify and process the data.
If you suspect that your personal data has been handled contrary to what is described in this privacy policy, or there is a risk that your data has leaked to unauthorized persons, please inform us immediately. Only in this way can we keep potential damage as minimal as possible.
The client has the right to request the termination of their data processing, information about the use of data, and the transfer of data to themselves or a third party in a commonly used format. To avoid misuse of client data and rights, requests may only be submitted in a form where the requester’s identity can be verified (digitally signed). We have the right to respond to such requests within 30 days.
A request to terminate data processing is treated as an application to terminate the regular customer agreement.
Security
All client personal data that becomes known during visits to and purchases from Smart Diet OÜ’s e-store is treated as confidential information. Encrypted data communication channels with banks ensure the security of the buyer’s personal data and bank details.
Privacy Policy Terms and Changes
When you start using our website, you have read and agreed to these principles and terms. We reserve the right to change the general terms of the privacy policy if necessary, notifying all regular customers, but we will do our best to keep our privacy policy up-to-date and available to you on our website.
For any questions or concerns regarding the privacy policy or data processing, please contact us at info@heatervis.ee.
You always have the right to turn to the Data Protection Inspectorate or the court for the protection of your data. The Data Protection Inspectorate is a state institution that can also be approached for consultation or assistance on personal data protection issues.